skip to Main Content

Best practise
We endeavour to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with the manufacturers recommendations. Each chauffeur complies with the laws and regulations as laid down by the Road Traffic Act 1991.

We at Chauffeur Car UK accept payment by way of Cash/Cheque/Credit Cards. We will carry out work on account for individuals or companies (the applicant) subject to status. We may require in the first instance payment in advance before allowing account facilities. As a condition of opening an account with us the applicant will agree to pay all invoices issued by us within 30 days from the date of invoice. Any discounts or special rates will be agreed beforehand by us in writing. The applicant for an account must provide any references required to check creditworthiness. Credit card payments will incur a 10% fee.

Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking. Any passenger causing excessive soiling inside the vehicle will be charged for valeting of the vehicle. Excessive soiling is when the car is unusable for the next client and cannot be easily rectified by the chauffeur with equipment provided in the vehicle.

Chauffeur Car UK is a licensed operator and has full private hire insurance. We will not carry more passengers than our insurance or licensing allows.

Chauffeur Car UK has a NON-smoking policy to protect the chauffeur’s health and our liabilities in line with health and safety legislation and the law. Smoking in the cars is not permitted. The driver will stop for a break if requested. Food and drink can be consumed in the car only with the chauffeur’s permission.

Airport Collections (Meet & Greet)
Chauffeur Cars UK will allow 45 minutes for baggage handling and Passport control to minimise parking and waiting time costs. If time surpasses this grace period, full waiting time will be applied including the grace period of 45 minutes. Customers may also specify a preferred collection time at time of booking should they require additional time. Chauffeur Cars UK will wait 90 minutes at an airport and presume your transfer is a no show after this period and no communication is received.

We will only refund deposits up to 24 hours before the journey commencement. Should a client ‘no show’ the booking the client will be invoiced for the total amount of the fare.

Our vehicles are serviced and maintained to the highest levels, However in the unfortunate event of breakdown Chauffeur Car UK cannot be held responsible. Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties on the journey. Chauffeur Car UK may cancel all services and give full refund in the event of circumstances beyond our control.

Small children
By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of child seats or restraints. It is the adult passengers entire responsibility to make sure any children in His/Her care are properly secured.


CCUK Ltd (“CCUK”) – Terms of Supply and Appointment

These terms set out the terms on which it has been agreed between you, the client (“you” or “client”), agree to instruct and appoint CCUK as a provider of chauffeur and/or ground transport services. These terms apply to the supply of any services (and, where applicable, goods) by CCUK, to the exclusion of any terms of purchase. The acceptance of any order for services (or goods) by CCUK, and the provision of any supply of services (or goods) is conditional upon these terms being applicable to the contract to the exclusion of any and all terms of purchase. By placing an order with CCUK the client accepts and agrees to these terms. By accepting the supply of services (or goods) by CCUK, the client accepts these terms.

1 CCUK is appointed by the client as the supplier of chauffeur services and other ground transport services in Scotland, England and Wales and elsewhere upon the terms specified herein (“Appointment”). At all times, CCUK will perform its services with due care and diligence.

2 Fees payable for specific chauffeur or ground transport reservations will be agreed with the client in advance of any transfer(s) requested during the Appointment. In the absence of such express agreement, fees will be payable on a quantum meruit basis. With the exception of transfers to and from airports and transfers where a fixed charge has been agreed in advance, the quantum meruit charge or agreed mileage rate for the service by CCUK shall be calculated in accordance with the mileage travelled in the provision of the transfer. All transfers are deemed to start when the vehicle leaves the CCUK office or other such location as CCUK shall keep its vehicles from time to time. All transfers end when the vehicle arrives back at the CCUK office or other such location as above. All quotations and estimates for fees are given subject to acceptance of these terms.

3 Unless otherwise agreed in writing, all charges are payable within 14 days of invoice or the day on which the transfer in question is completed (whichever is the earlier). Unless otherwise stated, all charges are exclusive of VAT (or similar/ equivalent tax(es)). Payments made by card will attract an additional charge calculated at 3% of gross invoice value.

4 Interest shall accrue and be chargeable on any unpaid sum or sums that have fallen due for payment at the rate of 8% above Royal Bank of Scotland plc base rate, per month on a daily basis.

5 Where a chauffeur service/ vehicle is to be provided for transfers or periods which may last or span 3 hours or more, the Company will endeavour to use the same car and driver in providing the service(s), but retains the unfettered right to vary the car and/or driver used.

6 CCUK expressly and strictly prohibits any drivers other than CCUK drivers to drive any vehicle(s) supplied by CCUK. The client is obliged to provide and maintain (at the cost of the client) full insurance cover for CCUK chauffeur drivers when such drivers are using the client’s vehicle(s) or any vehicle(s) not provided by CCUK.

7 All CCUK vehicles are no smoking areas and the client shall ensure that all passengers comply with this condition.

8 CCUK drivers may travel by such route as they reasonably regard as the most appropriate and convenient for motoring (whether or not that route is the shortest route).

9 Luggage which, in the reasonable opinion of the CCUK driver(s), amounts to an excessive weight or unmanageable size (having particular regard to safety factors) may not be transported. It is the client’s responsibility to make clear at the time of making a transport reservation their precise requirements for the transportation of luggage.

10 CCUK reserves the right to refuse travel or transport (without notice) to any person which CCUK or any CCUK driver reasonably regards to be a nuisance or danger to passengers, employees or others.

11 Any complaint or claim to be put to or made against CCUK shall be notified in writing to CCUK within 7 days from whichever is the later of (i) the completion of the service in question; or (ii) the claim/ complaint arising; or (iii) the client (or its agent/ employees) first becoming aware of the circumstance(s) giving claim/ complaint. The parties agree that time is to be of the essence with regard to this condition and failure to comply with this condition shall result in the client losing any and all rights to bring any claim/ complaint.

12 CCUK’s maximum liability for loss of luggage or other goods/ belongings shall be £100 and the parties agree and acknowledge that CCUK’s charges are calculated on this basis and that CCUK’s charges would be greater without this limitation.

13 Whilst CCUK will make every effort to avoid delays, CCUK’s maximum liability for any delay shall be £100 and the parties agree and acknowledge that CCUK’s charges are calculated on this basis and that they would be greater without this limitation. Time shall not be of the essence with regard to the time of pick up or drop off in the provision of any services by CCUK.

14 For mini/midi/coach transfers, CCUK requires 72 hours notice of cancellation (prior to the intended despatch of the CCUK driver/vehicle) and in the absence of such notice CCUK shall be entitled to charge the full cost of the reservation in respect of each such transfer. CCUK shall be entitled to charge the full cost of the reservation in respect of each and any non coach transfer which is cancelled on less than 24 hours notice (prior to the intended despatch of the CCUK driver/vehicle) to CCUK.

15 The Appointment herein shall be for a fixed minimum term of not less than one month and shall continue thereafter until terminated by the client by no less than 7 days notice to CCUK. An annual fee for the Appointment will accrue at the rate of £12 per annum or part thereof (pro rata).

16 CCUK shall not be liable for any failure (in whole or in part) to supply the service(s) which results from any act of God, war, strike, lockout or labour dispute, fire, flood, volcano eruption, storm, drought, change in legislation or other cause beyond CCUK’s control.

17 Please note that your calls maybe recorded, for both monitoring and training purposes.

18 These terms shall be construed in accordance with the laws of Scotland. The parties submit to the non-exclusive jurisdiction of the courts of Scotland or of the courts of England and Wales.


CCUK Events Ltd (“CCUK”) – Terms and Conditions of Web Site Usage


This agreement applies as between you, the User of this Web Site and CCUK LTD, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“CCUK Ltd” means Chauffeur Cars UK Ltd, Old Warwick Road, Royal Leamington Spa Railway Station, Royal Leamington Spa, Warwickshire, CV31 3NS
“Service” means collectively any online facilities, tools, services or information that Chauffeur Cars UK Ltd makes available through the Web Site either now or in the future;

“Premises” means our place(s) of business located at CCUK, Royal Leamington Spa Railway Station, Old Warwick Road, Royal Leamington Spa, Warwickshire, CV31 3NS. Company No. 6344843

“System” means any online communications infrastructure that Chauffeur Cars UK Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by Chauffeur Cars UK Ltd and acting in the course of their employment; and

“Web Site” means the website that you are currently using ( and any sub-domains of this site (e.g. unless expressly excluded by their own terms and conditions.

2. Intellectual Property
Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Chauffeur Cars UK Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Chauffeur Cars UK Ltd.

3. Third Party Intellectual Property
Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.

4. Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Chauffeur Cars UK Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

5. Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Chauffeur Cars UK Ltd. To find out more please contact us by email at or CCUK, Old Warwick Road, Royal Leamington Spa Railway Station, Royal Leamington Spa, Warwickshire, CV31 3NS.

6. Privacy
Use of the Web Site is also governed by our which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

7. Disclaimers
7.1 Chauffeur Cars UK Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

7.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

7.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance. No goods and / or services are sold through this Web Site and product and / or service details are provided for information purposes only.

7.4 Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from Chauffeur Cars UK Ltd correspond to the actual products and / or services, Chauffeur Cars UK Ltd is not responsible for any variations from these descriptions.

7.5 Chauffeur Cars UK Ltd does not represent or warrant that such products and / or services will be available from us or our Premises. For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and / or services. Any such enquiry does not give rise to any express or implied warranty that the products and / or services forming the subject matter of your enquiry will be available upon your arrival at our Premises.

7.6 All pricing information on the Web Site is correct at the time of going online. Chauffeur Cars UK Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

8. Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Chauffeur Cars UK Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

9. Limitation of Liability
9.7 To the maximum extent permitted by law, Chauffeur Cars UK Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

9.8 Nothing in these terms and conditions excludes or restricts Chauffeur Cars UK Ltd.’s liability for death or personal injury resulting from any negligence or fraud on the part of Chauffeur Cars UK Ltd.

9.9 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

10. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

11. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

12. Notices
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

13. Law and Jurisdiction
These terms and conditions and the relationship between you and Chauffeur Cars UK Ltd shall be governed by and construed in accordance with the Law of England and Wales and Chauffeur Cars UK Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Back To Top